Refund and reshipping

1. Email admin@chumedic.com or use Contact us.
2. Include your CHU- order number, tracking details if you have them, and why you are requesting a reshipment or refund.
3. Wait for written instructions before taking further action.

Reshipment can be arranged after 15 days from the date the parcel has no movement in the tracking system.

If the second attempt at delivery is also lost or confiscated by the destination country's customs authority because of a violation of local laws and regulations, a refund process will start.

When a refund is approved, it is processed manually through the original payment method (Wise, Western Union, or Bitcoin) and may take several business days after approval.

If a package is delivered to the correct address or post office, or a notice is left, and the customer does not pick it up in time so the parcel returns to the sender, a refund and a reshipment cannot be done.

You may cancel within 24 hours of ordering, or before dispatch. See Terms for cancellation details.

See Shipping for rates and fulfillment origin, Terms for purchase conditions, and Business details for how to reach us.